Shipping Policy

Last Updated: 11 Jul 2026

Thank you for shopping with Shinora. We are committed to delivering your order safely and efficiently.

Order Processing

-All orders are processed within 1–3 business days after successful payment confirmation.
-Orders are not processed, shipped, or delivered on Sundays or public holidays.
-During periods of high order volume, processing times may be slightly extended.

Shipping Charges

-Orders above ₹799 qualify for Free Shipping across India.
-A shipping charge of ₹80 is applicable on orders below ₹799.
-Applicable shipping charges are displayed at checkout before payment is completed.

Delivery Timeline

Estimated delivery times:

-Metro Cities: 3–7 business days.
-Other Cities & Towns: 5–10 business days.
-Remote Locations: 7–14 business days.

Delivery timelines are estimates and may vary depending on courier operations, weather conditions, and your delivery location.

Delivery Availability

-You can check whether delivery is available to your location directly on the product page by entering your PIN code.
-The estimated delivery timeline will also be displayed for eligible locations.

Order Tracking

-Once your order has been shipped, you will receive a tracking link via email, WhatsApp, or SMS (where applicable).
-You can track the status of your shipment at any time using the tracking link provided.

Incorrect Shipping Information

-Customers are responsible for providing accurate shipping information during checkout.
-Shinora is not responsible for delays, failed deliveries, returned shipments, or additional shipping charges resulting from incorrect or incomplete addresses.

Delayed Deliveries

While we strive to ensure timely delivery, delays may occasionally occur due to:

-Courier service disruptions.
-Weather conditions.
-Public holidays.
-Natural disasters.
-Other unforeseen circumstances beyond our control.

Shinora shall not be held liable for delays caused by third-party logistics partners.

Lost or Damaged Packages

If your package arrives damaged, please contact us within 72 hours of delivery and provide:

-Your order number.
-Your full name.
-Clear photos of the outer package and the damaged product.
-Description of the defect.
-A complete unboxing video recorded continuously from the moment the sealed package is opened until the product is fully revealed.

Claims submitted without a valid, uninterrupted unboxing video may not be eligible for review.

Delivery Confirmation

-Once a package is marked as delivered by the courier partner, Shinora is not responsible for lost or stolen packages.
-Please ensure that someone is available at the delivery address to receive the order.