Return & Refund Policy

At Shinora, every piece is carefully inspected before dispatch. Due to the nature of our products and hygiene considerations, we do not accept returns, exchanges, or cancellations once an order has been placed.

Damaged or Defective Items

In the unlikely event that you receive a damaged, defective, or incorrect item, we will be happy to assist you.

To be eligible for a replacement or refund:

-An unboxing video (open-box video) must be recorded from the moment the sealed package is opened.

-The issue must be reported within 24 hours of delivery.

-The product must be unused and in its original condition.

Please send the following to us via Instagram DM or email:

-Order number

-Order Name

-Product Name

-Clear photos of the issue

-Complete unboxing video showing the defect/damage

Important

-Claims made without an unboxing video will not be accepted.

-Videos recorded after opening the package or edited/cut videos will not be considered valid proof.

-Minor variations in color due to lighting, photography, or screen settings are not considered defects.

-Normal wear and tear, accidental damage, mishandling, or improper storage are not eligible for refunds or replacements.

Resolution

Once the claim is verified, Shinora may offer:

-A replacement of the same product (subject to availability), or

-A refund to the original payment method

The resolution will be determined after reviewing the submitted evidence.

Contact Us

For any concerns regarding your order, please contact us within 72 hours of delivery through:

Instagram: @wearshinora

Email: support@wearshinora.com