Contact Us

We'd Love to Hear From You!

Whether you have a question about an order, need help choosing a piece, or simply want to say hello, we're here to help.

Email: support@wearshinora.com

We aim to respond to all inquiries within 24–48 business hours.

For assistance regarding an existing order, please include:

-Order Number

-Details of your query

This helps us assist you more quickly.

If you have received a damaged, defective, or incorrect item, please contact us within 72 hours of delivery.

To process your request, please provide:

-Full Name

-Order Number

-Clear photos of the issue

-Complete unboxing video recorded from the moment the sealed package is opened

Please note that claims submitted without a valid unboxing video may not be eligible for review.

Instagram: @wearshinora

Every order means the world to us. Thank you for supporting our journey and being a part of the Shinora community.