1. What materials are Shinora jewellery pieces made from?
Our jewellery is crafted using premium-grade stainless steel (316L or 304 L) and finished with high-quality 18K Gold PVD plating. The materials are carefully selected to provide excellent durability, a luxurious finish, and everyday comfort. All pieces are also hypoallergenic, making them suitable for sensitive skin.
2. Is Shinora jewellery anti-tarnish?
Yes. Our jewellery is designed with anti-tarnish technology to help preserve its shine during everyday wear. While no plated jewellery is completely immune to wear over time, proper care will significantly extend its beautiful finish and keep it looking new for much longer.
3. Is your jewellery waterproof?
Yes. Our jewellery is water-resistant and can handle occasional exposure to water, sweat, and daily wear. However, we recommend avoiding prolonged exposure to swimming pools, hot tubs, salt water, and harsh chemicals to maximize the lifespan of the gold plating.
4. Is Shinora jewellery hypoallergenic?
All Shinora pieces are made from skin-friendly stainless steel that is hypoallergenic and nickel-safe for most wearers. They are designed to minimize irritation and provide comfortable everyday wear. If you have severe metal allergies, we recommend consulting your healthcare professional before purchasing.
5. How long will the gold plating last?
With proper care, the gold plating can maintain its shine for months or even years, depending on usage and storage. Regular exposure to perfumes, chemicals, and abrasive surfaces may gradually reduce the finish. Proper jewellery care greatly extends its lifespan.
6. How should I care for my jewellery?
Store your jewellery in a cool, dry place and keep it away from perfumes, lotions, hairsprays, and harsh cleaning products. Wipe it gently with a soft cloth after wearing and store each piece separately to reduce scratches and maintain its shine.
7. Will my jewellery fade or lose its colour?
Our premium PVD-coated jewellery is designed for long-lasting colour retention. While everyday use naturally causes gradual wear over time, proper care and storage will help preserve the finish and keep your jewellery looking elegant for as long as possible.
8. Can I wear Shinora jewellery every day?
Absolutely. Our collections are designed specifically for everyday elegance. They are lightweight, comfortable, and durable enough for regular use. Following our recommended care instructions will help maintain their beauty and extend their lifespan.
9. How can I check if delivery is available to my location?
Simply enter your PIN code on the product page to check delivery availability and receive an estimated delivery timeline before placing your order. This helps you know exactly when to expect your purchase.
10. How long does delivery take?
Orders are processed within 1–3 business days. Delivery usually takes 3–7 business days for metro cities, 5–10 business days for other locations, and 7–14 business days for remote areas. Delivery times may vary depending on your location and courier operations.
11. How can I track my order?
Once your order is shipped, you'll receive a tracking link via email, WhatsApp, or SMS (where applicable). You can use this link anytime to monitor your shipment's progress until it reaches your doorstep. You can also log in to your customer account to track your order under "Track Order" section by simply entering your AWB or Order no. (begins with #).
12. What is your shipping policy?
We offer Free Shipping on orders worth ₹999 and above. Orders below ₹999 incur a flat shipping charge of ₹80. All shipping charges are displayed clearly during checkout before payment is completed.
13. What is your return and refund policy?
If you receive a damaged or incorrect product, please contact us within 72 hours of delivery with clear photos and a complete unboxing video. Eligible requests will be reviewed according to our Return & Refund Policy.
14. Do you offer Cash on Delivery (COD)?
Cash on Delivery availability depends on your delivery PIN code and courier serviceability. If COD is available for your location, it will automatically appear as a payment option during checkout.
15. How can I contact Shinora?
You can reach our support team anytime by emailing support@wearshinora.com. We aim to respond to all customer queries as quickly as possible and are happy to assist with orders, products, shipping, or general questions.